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SESSION 1 – THE GOOD, THE BAD & THE UGLY

A broad overview of all the challenges, restrictions and constraints when operating in an airport. Make sure to view this free introductory session if you are considering this dynamic industry.

SESSION 2 – A GOOD FIT

Because many brands are not easily adapted to the airport environment, learn about the attributes necessary to operationally fit in. Listen to brand experts share their stories on how to overcome the myriad challenges found in this space.

SESSION 3 – THE PROCESS

Learn the differences in airport tendering versus contracting in other traditional and even non-traditional categories as we take you through the many steps from concept to operation.

SESSION 4 – THE LOCAL FACTOR

Most North American airports today are seeking local components within their concessions programs. Learn how to connect with companies eager to propose local concepts as part of the RFP responses, and how to position your local brand for success.

SESSION 5 – DESIGN OF THE TIMES

Creativity is key when it comes to designing, constructing and embellishing a space in an airport. Learn about the ways to develop an environment that is equal parts aesthetically eye-catching, functionally sound, and creatively unique.

SESSION 6 – NUMBERS, STATS, AND INFORMATION

There are certain universal terms that are used in the airport environment.  Here we go in-depth in explaining the meaning of terms such as dwell time, enplanements, build-out and many others, as well as a host of alphabet soup terms that are commonly used. Understanding their usage and impact on your business is crucial to success.

SESSION 7 – MANPOWER EXPLAINED

Staffing an airport restaurant or retail shop is complicated. Transportation issues, badging and odd hours are among the factors that make it difficult to attract quality personnel. Listen to a discussion by our experts on best practices for hiring the right employees, and the training strategies needed to ensure success.

SESSION 8 – AIRPORT RETAILING

Product placement and mix, traveler pathways, passenger experiences and customer service all play heavily in the success of an airport shop.  Airports have a “captive audience” of travelers waiting to board their planes, but retailers must actively engage them. Join us to learn the best strategies for changing those passengers into buyers.